Clinical Communication for Specialists and Candidates

Course Overview

This three-module, on-demand course explores essential concepts and tools for clinical communication in veterinary medicine for specialists and candidates. Based on the Calgary-Cambridge veterinary communication model, participants will develop an understanding and familiarity with existing terminology and review of the evidence behind clinical communication as a skillset that is both useful and expandable. Modules includes foundational topics for using communication to achieve clinical goals as well as in-depth discussion and application of core communication skills. 

At the end of the course, participants gain increased understanding of:

• Existence and role of interpersonal perceptions and assumptions in clinical communication.
• Concept of intentional communication.
• Ways to think about communication skills/domains of communication.
• The goal of connecting with the client as partner in care in a sustainable way, without allowing mistreatment/disrespect, etc.
• Familiarity and tools for meaningful application of communication skills such as: open-ended questions, reflective statements, empathy, nonverbal communication, chunk and check, pause, ask, and signposting. 
  
  Module 1: Using Communication to Achieve Your Clinical Goals

  Learning objectives:

• ·Existence and role of interpersonal perceptions and assumptions in clinical communication
• Concept of intentional communication
• Ways to think about communication skills/domains of communication.
• The goal of connecting with the client as partner in care in a sustainable way, without allowing mistreatment/disrespect, etc.
  
  Module 2: Core Communication Skills I
  Learning objectives:

• Open-ended questions
• Reflective statements
• Empathy
• Nonverbal communication
  
  Module 3: Core Communication Skills II
  Learning objectives:

• Chunk and check
• Pause
• Ask
• Signposting
  

Agenda

Registration

Registration for the course is open! Register below.